Enhancing Operational Efficiency with Jira and Confluence

Cyber Security Managed Services | Your Guardian Angel

Introduction In the fast-paced, dog-eat-dog world of business, everyone’s looking for that magic wand to get ahead. For one medium-sized Company, that magic wand was Teklada, an IT solutions powerhouse. Together, they embarked on a transformative journey with Jira and Confluence that turned their challenges into triumphs. Buckle up, mate, because this is a case […]

Digital Transformation with Atlassian and AWS

Azure Services | Streamlined Solutions

Introduction: The New Frontier of Digital Brilliance In the digital jungle where only the fittest survive, one Aussie Small to Medium Enterprise (SME) was making waves with its eclectic range of digital services. But as they say, with great power comes great responsibility—or in this case, great challenges. Enter Teklada, the IT-managed services maestro, armed […]

Communication & Transparency between Departments

Introduction This case study highlights a problem faced by a company where the Support department utilised a non-Atlassian application to handle client support requests. In instances where the involvement of the software development department was required, the Support team manually created Jira Support requests. This led to significant communication gaps, a lack of transparency, and […]