Ongoing IT & application support & maintenance

We offer the very best IT support and maintenance services. Choose us for improved uptime, enhanced security, and superior customer support. We are committed to providing high-quality services and solutions.
Teklada IT Support and Maintenance

IT support

Our comprehensive support and maintenance services ensure the smooth operations of your systems, and we promptly resolve any issues that arise. Our objective is to provide cost-effective solutions that cater to your specific needs, thus reducing unnecessary expenses on resources, hardware and software. Our user-friendly portal makes it easy to engage with us, and we abide by strict service level agreements (SLAs) to guarantee excellent service.

We understand the importance of delivering pure excellence in supporting our clients! From platform and application support to bug fixes and more – we can support your customers or even internal staff.

Support services we provide

We provide the following useful support services to our clients:

Help desk

Bug fixes

Hypercare

Benefits

Help desk

Our clients always come first – which is why we provide round-the-clock support to keep you informed. Whether you have a question or need assistance with a product, our friendly and dedicated team is available 24/7. We adhere to strict SLAs based on severity.

Bug fixes

Our dedicated team of IT professionals is equipped with the expertise and tools necessary to get your systems running smoothly again, so you can focus on what truly matters – growing your business. Your technology will always be in good hands.

Hypercare

We believe that our relationship with you doesn’t end after the project is completed. That’s why we offer ongoing support to ensure your tech solutions are running smoothly. You can count on our dedicated support team to assist you with any updates or technical issues.

What sets Teklada apart?

01 Improved uptime
Teklada doesn’t wait for trouble to come knocking – we stay ahead of the curve with regular maintenance and monitoring. By allowing us to nip potential issues in the bud, we can enhance the availability and reliability of your IT systems and applications. Don’t settle for average – keep your systems in prime condition!
02 Enhanced security
Our expert team can keep your systems and data safe at an affordable price. We believe that security is a necessity, not a luxury, and can lead to significant cost savings for your business. Our cost-effective ongoing support and maintenance ensure that security patches and updates are applied in a timely manner, reducing the risk of data breaches and other security incidents. Protect your business without breaking the bank with our reliable services.
03 Amazing performance
Regular maintenance and optimisation of IT systems and applications can lead to improved performance, resulting in a better user experience and increased productivity. This, in turn, can enhance customer and staff confidence in the organisation’s ability to deliver quality services. Our approach focuses on optimising performance and working smarter, not harder. We want to assist you in achieving optimal results and success.
04 Up-to-date software
Our software updates offer you the latest features, bug fixes, and security patches, keeping you informed with the latest technology and enabling you to deliver exceptional services to your customers or staff. Plus, we handle everything for you! We endeavour to provide you with a hassle-free experience.
05 Hassle free coordination
Better IT-business coordination leads to aligned objectives and improved outcomes. That’s where we come in. Our experience bridges the technical jargon gap between technical and business teams. We’re always available to chat and ensure clarity. Our service portal is the single source of truth, allowing you to share information with your team while we showcase transparency and involve the right people from Teklada. Trust us for seamless IT-business coordination.
06 Innovation
We love innovation and want to help you achieve it! With our experience, we provide the infrastructure and tools needed for innovation, such as cloud computing, big data analytics, and machine learning. We develop software to support innovative business processes and new product development. Our role is crucial in driving innovation and keeping you competitive in today’s ever-changing business landscape. We want to work with you to bring your innovative ideas to life!
07 Superior customer support
We use the premium Atlassian Jira service management tool to provide outstanding support that doesn’t break the bank. With tailored SLAs and automation, our team promptly resolves issues while maximising your budget. Combined with our exceptional team, we’re committed to ensuring every customer has a positive experience.
08 Pocket friendly
With ongoing support and maintenance, you can budget better by forecasting and planning for the costs of your IT systems and applications. Our team of experienced IT professionals will help you maximise your investment with cutting-edge technologies and cost-effective solutions. At Teklada, you get the best bang for your buck.

High five?

Let’s join forces to create a collaborative environment where we can bring our ideas to the table and work together for the best outcome. Let’s turn great ideas into reality.